Patients and families

A clearer path to a mobile visit

Start with a phone call, email, or short online inquiry. Keep medical details out of public forms and regular email.

Provide contact information, ZIP code, language, and preferred contact method.

Staff reviews the location and general reason for the request without promising a visit time.

If more information is needed, staff provides instructions for an approved channel.

Get the scheduled clinician’s name and review the online care-team page before the visit.

Before the visit

Prepare a safe, well-lit space

Keep an up-to-date medication and allergy list available for the clinician.
Have insurance cards and identification available, but do not upload them to this website.
Secure pets and clear a safe path to the seating area.
Ask a family member or caregiver to join if the patient wants support.

Identity check

Do not begin the visit until the visitor’s identity matches the appointment information.